Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

What Personal Information We Collect

We may collect the following information when you contact us or use our services:

Name, email address, phone number
Address or general location
Details about your support needs or NDIS plan (if relevant)
Records of communication (e.g. emails, forms, booking information)
Website usage data (via cookies or analytics)

How We Collect Information

We collect information when you:

Submit a contact form or booking request
Speak with us by phone or email
Use our website or online booking system
Provide information voluntarily as part of service delivery

Why We Collect Your Information

We collect your information to:

Provide you with NDIS-related services
Communicate and manage appointments
Comply with legal and funding obligations
Improve our services and user experience

How We Store and Protect Your Information

We take reasonable steps to securely store your personal information in line with the NDIS Practice Standards. Digital information is stored using secure systems, and only authorised individuals can access it.

We do not sell or trade your personal information.

Sharing Your Information

We may share your information:

With other professionals or services at your request
With government agencies or NDIS Quality and Safeguards Commission when required by law
With software providers under strict confidentiality agreements

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections if you believe it is inaccurate
Withdraw consent for us to hold or use your information (unless required by law)

To request access or make a complaint, contact us:
Email: info@zensupportservices.com.au

Phone: 0481 703 055

Cookies and Website Use

Our website may use cookies or analytics tools to improve functionality and performance. You can disable cookies in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.